BUH Solicitors Complaints Procedure
Have concerns about our service?
If you are not happy with the solution provided by the person working on your case, you can contact Mr. Ijaz Mehmood Khokhar at mik790@hotmail.co.uk or calling on 020 8553 5995. He will then do a proper investigation of your complaint and will provide you with a solution within ten business days. If we believe that a face-to-face meeting will be helpful to resolve the issue, we may ask you to attend a meeting.
What option do you have if your complaint is not resolved?
You can contact the legal ombudsman if you believe that your matter is not resolved by us. The legal ombudsman will investigate your complaint independently of how it was dealt with by BUH Solicitors.
Make sure that you have tried to resolve your complaint with us as the legal ombudsman will check that. If you have contacted us and are not satisfied, then you must take your complaint to the legal ombudsman:
- Within six months of receiving a final response to your complaint and
- No more than six years from the date of the act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
For more information about the legal ombudsman, you can contact them:
01616 966 229 between 9 am to 5 pm.
enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ